Last updated: 23/06/2025
At Kanova Loans (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, store, use, and disclose your personal information — in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or submitting your information to us, you consent to this policy and the handling of your data as outlined below.
Kanova Loans is a mortgage broking service operated by Kanova Financials Pty Ltd
ABN: 75 634 774 002 | ACN: 634 774 002
Registered in New South Wales, Australia.
We collect personal information in a number of ways, including when you:
Submit an enquiry via our website forms or emails
Call us or engage with us on social media
Apply for a loan through our services
Communicate through third parties acting on your behalf (e.g., brokers, lawyers)
Where reasonable and practical, we will collect your information directly from you. In some cases, we may collect it from:
Finance brokers, aggregators, or loan application platforms
Accountants, legal advisers, or referees you nominate
Identity verification providers or public records
We may collect the following types of personal information:
Full name, date of birth, contact details
Employment and income details
Financial information including assets, liabilities, expenses
Loan preferences or objectives
Identification documents (if required by law)
IP address, browser data, and usage activity via cookies
We collect and use your personal information to:
Respond to your enquiries and requests
Assess your loan eligibility and submit finance applications
Communicate updates, product offers, or service alerts
Satisfy legal and regulatory obligations (e.g., AML/CTF compliance)
Improve our website and customer experience
We may disclose your information, where necessary, to:
Prospective lenders, funders, and finance intermediaries
Technology providers such as cloud storage and CRM platforms
Third-party service providers who assist with data entry, document handling, or customer service
Marketing partners (with your prior consent)
Legal and accounting professionals acting on your behalf
Regulatory or government bodies, when required by law
External advisors, investors, or business partners involved in our operations
Referees or employers you nominate for identification or employment verification
We will not disclose your information unless:
It is necessary to provide a service you’ve requested
You have provided your express or implied consent
We are required to by law or regulation
We take reasonable steps to ensure any third party we engage also maintains a high standard of data protection.
Kanova Loans operates with support from service providers and contractors both in Australia and overseas. Your personal data may be stored or processed in locations outside of Australia, including:
India, where we engage contract-based administrative staff and web hosting servers
The United States, where some of our infrastructure (such as Google Cloud services) may reside
Other countries where our IT or data backup services are hosted
Although these entities may not be subject to Australian privacy laws, we ensure that reasonable safeguards are in place to protect your data. By providing your information, you consent to this overseas storage and processing.
We use secure systems and practices to protect your information, including:
Encrypted data storage
Password-restricted access
Staff confidentiality agreements
Regular system maintenance and backups
We retain your personal data only for as long as required by law or for business purposes. Once no longer needed, it will be securely deleted or anonymised.
You may contact us at any time to:
Request access to personal information we hold about you
Request correction of outdated, incomplete, or inaccurate data
Withdraw consent to marketing communications
Request deletion of your information (subject to legal record-keeping obligations)
To make a request, please contact us using the details at the end of this policy.
Our website may use cookies, Google Analytics, and Facebook Pixel to:
Understand how users interact with our content
Improve site performance and design
Display relevant advertisements
You may disable cookies in your browser, but some site features may not function properly.
Our site may link to third-party websites. We are not responsible for the content, security, or privacy practices of those sites and encourage you to read their respective policies.
If you have concerns about your privacy or how your personal information has been handled, you may:
Contact us directly (see below)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au
Contact Details:
Kanova Loans (Kanova Financials Pty Ltd)
Email: kanovaloans@gmail.com
Address: 100 Banfield Drive, Oran Park, NSW 2570
ABN: 75 634 774 002 | ACN: 634 774 002 | ACL: 389328 | CRN: 486204
We may update this policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this page periodically.
